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Montgomery McCracken’s Digital Crisis Management Practice Group is available to assist whenever a crisis occurs.


Allegations of sexual misconduct against a high-profile executive posted to Twitter. A viral YouTube video purporting to show unlawful treatment of an airline customer. Racial epithets live-streamed on Snapchat made by a once-valued employee. A student making threatening statements on Twitch.

Online problems can hit anyone at any time, propelling your company and your credibility into a serious digital dilemma. Too often, however, the response to an internet emergency is delayed, done on-the-fly, and under duress.

The Digital Crisis Management practice combines the expertise of Jeremy D. Mishkin, Ashley R. Lynam, and Kendra Baisinger, along with the resources of our full-service firm, to provide crisis management counsel to you and your company. We offer structural, firm-wide support to control the short and long-term legal, regulatory, and reputational ramifications of an enterprise-threatening internet attack.

The Digital Crisis Management practice provides the following services:

  • Emergency access via our unique Rapid Response Line 1-800 contact number, guaranteeing you immediate access to a team of trained attorneys ready to assist in coordinating media management, public appearances and official responses to digital crises.
  • Consultation to prepare for and avoid crises, including working with in-house counsel, C-suite executives, public relations specialists, and human relations departments to create emergency resources, capture institutional values and norms in company mission statements, policies, and procedures.
  • Internal investigation services with interim protection measures including conducting interviews, collecting information and evidence, and preparing advisory opinions related to alleged conduct.
  • Litigation to prosecute or defend against claims arising from alleged tortious conduct, including defamation, discrimination, harassment, First Amendment violations, tortious interference, negligent and intentional infliction of emotional harm, and more.

In the event of a crisis, please reach out to any member of our Rapid Response Team at 1-833-647-1582.