Operations Manager

Posted January 4, 2024

Location: Philadelphia (Hybrid)


This position reports directly to the CFO/COO.


Team Management

  • Supervise a team of legal assistants, word processors, and paralegals across multiple locations, providing guidance, support, and training as needed.
  • Ensure staff provide attorneys with the appropriate level of support, facilitating effective communication and seamless collaboration between legal and administrative teams.
  • Assign tasks, set priorities, and ensure timely completion of assignments.
  • Conduct performance evaluations and provide feedback to team members.
  • Conduct regular reviews of organizational processes and recommend changes to support the firm’s growth and efficiency.
  • Identify training needs and develop training programs to enhance employee skills and knowledge.
  • Serve as a liaison between attorneys, staff, and external stakeholders.
  • Develop and implement office policies and procedures to ensure efficient operations.
  • Managing schedules, coordinating meetings, preparing reports and acting as a liaison between the firm management and staff.

Employee Relations

  • Foster a positive work environment through effective employee relations programs.
  • Address employee grievances and conduct thorough investigations when necessary.
  • Promote open communication and resolve conflicts among employees.


  • Ensure compliance with federal, state, and local employment laws and regulations.
  • Stay current with changes in labor laws, employment practices, retirement plan regulations, and financial regulations.

Talent Management

  • Develop and implement comprehensive talent acquisition strategies to attract and retain skilled legal professionals and support staff.
  • Collaborate with the Hiring committee to identify staffing needs and develop effective recruitment plans.
  • Conduct candidate screenings, interviews, and coordinate the hiring process, ensuring a seamless and positive experience for both candidates and the firm.


  • Strong organizational and multitasking abilities to handle various responsibilities simultaneously.
  • Adaptable and resourceful mindset to address challenges and drive improvement.
  • Proven leadership skills with the ability to manage and motivate a team.
  • Excellent communication skills for effective collaboration with legal professionals and support staff.
  • In-depth knowledge of legal procedures and a commitment to maintaining compliance.
  • Several years of experience in legal administration or related roles.


  • Bachelor’s Degree in a relevant field.


  • Ability to travel to regional offices, as needed (New York, Cherry Hill, Wilmington).

Interested candidates should submit a resume to Human Resources at staffing@mmwr.com. No calls or agencies please.

This job description does not list all the duties of the job. You may be asked your immediate supervisor to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.